You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include White Palm Garden standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at section RETURNS / REFUND.


If you wish to cancel or return your order, please provide us with notice in writing either by post or by sending a letter to:

White Palm Garden GbR

Am Urberg 28A

49186 Bad Iburg



or via email to customer service: info@whitepalmgarden.com;

or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section RETURNS / REFUND below within the 14 day period.

If you wish to cancel or return your order you have to bear the costs of shipping to White Palm Garden.  


We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.