RETURN & REFUNDS

 

Was the product different than you expected? Here you will find information on how to proceed when you have sent back your order or wish to cancel or make an exchange. Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.

If you wish to return one or more articles you have to bear the costs of shipping to our warehouse. 

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It take up to 14 days for a return to come to us.

 

Please kindly note that we can only except returns/cancellations under following conditions:

-       the articles are in proper conditions

-       label and hangtag are not removed

-       articles are not dirtied and not washed

-       articles are complete

-       articles are not used

 

 

HOW TO MAKE A RETURN / CANCELLATION

 

Please send an email to info@whitepalmgarden.com and let us know which article/s you would like to return.

 

Having received a written confirmation by White Palm Garden GbR please kindly pack the article/s which you wish to return and send it to following address:

 

White Palm Garden GbR

Am Urberg 28a

49186 Bad Iburg

Germany

 

If you wish to return one or more articles and you are based within Germany shipping is free of charge. After you have send an email to us we will provide a postage stamp to you. Free shipment is only possible with provided postage stamp.  

If you wish to return one or more articles and you are not based in Germany you have to bear the costs of shipping. 

 

 

REFUND

 

When you have received a return confirmation by email, the process for your refund is initiated.

 

PayPal:  1-5 working days. The refund will be transferred to the same PayPal-account used for payment.

Debit and Credit Cards: 1-5 working days. The refund will be transferred to the card used for payment. 

 

Please keep in mind it can sometimes take up to 14 days between return and refund.

 

 

CLAIM

 

If you receive a faulty or incorrect item, we are very sorry for that and will take care of this immediately.

Please contact us at info@whitepalmgarden.com with a short description and may add a few images describing the fault and await further instruction before returning the item(s). Our customer service team will inform you about the next steps.

 

 

WITHDRAWAL OF ORDER

 

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include White Palm Garden standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at section RETURNS / REFUND.

 

If you wish to cancel or return your order, please provide us with notice in writing either by post or by sending a letter to:

White Palm Garden GbR

Am Urberg 28A

49186 Bad Iburg

Germany

 

or via email to customer service: info@whitepalmgarden.com;

or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section RETURNS / REFUND below within the 14 day period.

If you wish to cancel or return your order you have to bear the costs of shipping to White Palm Garden.  

 

We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.